Refund policy
Return & Refund Policy
Last updated: July 26, 2026
Cancellations
Due to the nature of print-on-demand production, orders enter fulfillment quickly after being placed. You have a 1-hour grace period from the time of purchase to cancel or make changes to your order. After that window, production has typically begun and we are unable to cancel or modify the order.
To request a cancellation or change within the grace period, contact us immediately at osully849@gmail.com with your order number.
All Sales Are Final
Because every item in our store is made to order through print-on-demand production, all sales are final. We do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference. Please review your order carefully before completing your purchase.
Defective or Misprinted Items
We stand behind the quality of our products. If your item arrives defective, misprinted, damaged, or incorrect, we will make it right at no cost to you.
To be eligible for a replacement or refund on a defective item:
- Contact us within 30 days of delivery at osully849@gmail.com
- Include your order number and clear photos showing the defect or issue
- We will review your claim and respond within 2–3 business days
Approved claims will receive either a free replacement or a full refund — your choice.
Wrong Address
If an order is returned to us due to an incorrect address provided at checkout, the customer is responsible for the cost of reshipping. Please double-check your shipping address before placing your order.
Lost or Stolen Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first. If the package is confirmed lost, contact us and we'll do our best to resolve it.
Contact Us
For any questions about your order or this policy, reach out to us at: 📧 osully849@gmail.com